Management Services Bureau
The Management Services Bureau includes the support divisions that are responsible for the non-patrol and investigative functions of the Police Department. The units that fall under the direction of the Management Services Bureau include the Budget Office, Payroll, Building Services, Planning and Grants, Personnel, Recruitment, Property Management, Fleet and Supplies.
The dedicated volunteer Chaplains fall within this group and support both sworn and professional staff across the department. The Reserve program and secondary employment coordinators report to the Bureau Deputy Chief to ensure department needs are met.
Larger Units under the Management Services umbrella include Training, Technical Services, Records and NCIC.
Management Services Bureau Commander
Deputy Chief Susan Coker
[email protected]
865-215-7339
Deputy Chief Susan Coker is the Knoxville Police Department’s Management Services Bureau Commander. Prior to assuming that position, she served as the Deputy Chief over the Investigations Bureau.
Coker was appointed to Deputy Chief in October 2022 and previously served as the East District Commander. Coker has been with the KPD since 1996 and has served as a patrol officer, school resource officer, training officer, patrol sergeant, Accreditation Manager, and the department’s Personnel Director. Coker also served on the Crisis Negotiation Team for 15 years and has been a Crisis Intervention Team Officer since 2011. She attended Bellevue University where she received a B.S. in Criminal Justice Administration.
Management Services Bureau Captain
Captain Chris McCarter
[email protected]
865-215-7037
Chris McCarter was promoted to Captain in March 2024 and currently serves as a Captain in the Management Services Bureau. Prior to that, he served as the Captain over Field Operations Support. In that role, he oversaw the various units that provide support for in-the-field personnel, including the Co-Responder Unit, Teleserve and Cadets.
McCarter has been with the KPD since joining the department as a Cadet in 1995.
1650 Huron Street
Knoxville, TN 37917
Phone: (865) 215-7000
Follow us on Social Media
© Knoxville Police Department 2025